3 Spiritual Rules for Dealing With Customer Service Reps

This article was originally published by Technorati on 9 May 2010 as a Simply Spirited feature. To see all my Technorati articles, click Lifestyle in the Contents listing on the sidebar.

Last week I expounded on the unconsciousness of large corporations as an element of reportage about an $18,000 bill Verizon sent to one of its loyal customers.

Our coverage of the subject would remain incomplete if we did not consider the flip side of this selfsame relationship, the costumer's responsibility when dealing with large corporations.

While an $18,000 bill is best left to a trained professional--an attorney--smaller amounts don't warrant such treatment. So it's up to us to deal with the frontman (or woman) of virtually all large corporations, the lowly customer service representative.

Observance of three spiritual rules will help you achieve your desired outcome in both a material form and at the deeper level of personal growth.

Scientology Demystified-The Ultimate Business Model

This is not a pro-Scientology article.

If you wanted to make a lot of money what would you do? First, come up with a product or service that everyone wants. Second, find a way to be the only company that can market the product or service. Third, find a way that you can legally pay no taxes on the money you make.

Scientology, the creation of L. Ron Hubbard, has figured out how to do all three. And it's a very old business plan he put into action.

The product is enlightenment. Who wouldn't want that? Inner peace, right? Joy? No fear of death? Scientologists call enlightenment "clear."

Corporate Ego Compels Verizon to Charge $18,000 for Data Download

This article was originally published by Technorati on 1 May 2010. To see all my Technorati articles, click Lifestyle in the Contents listing on the sidebar.

Most of us have been there: shouting into the phone at some poor, underpaid "customer service representative" who was with us shortly. No doubt a great deal of acrimony has been exchanged in the case of Bob and Mary St. Germain over an $18,000 Verizon cell phone bill racked up by their son back in 2006. The account remains in dispute.

To be fair, the St. Germain's have a few good points. First, wireless contracts are indecipherable gibberish. Hard to argue with this one; their purpose is to confuse the customer.

Second, experts say unlimited data plans are marketed by other companies for $30 a month. Another good point. If that's the case, its hard to imagine how $18,000 could be fair a price.

Third, the St. Germains say they were unaware that they had just gone off a promotional plan under which data downloads were free. Verizon reps admit this contention, though Verizon claims the St. Germains were duly warned of the expiration of the promotion when the patriarch of the family renewed his wireless contract with the company a short time before the bill came--nothing like a reverse signing bonus, is there?

Word didn't make it to their son, however, who continued to download songs at a respectable clip.