
A couple of weeks ago we reported the predicament of Bob St. Germain, who had been unable to settle a disputed $18,000 cell phone bill from Verizon since receiving it in 2006.
Not quite.
Yes, the $18,000 charge (previously reduced by half) has been removed from Mr. St. Germain's monthly statement, but in one last smashing bit of corporate egoism, the bill was not reduced to a normal amount or completely forgiven--it was written off as uncollectible.
This is what is known in the business as wrenching defeat from the jaws of victory. Another apt cliche might be cutting off one's nose to spite one's face.

